Free Over C$999
Complimentary standard curbside delivery across Canada on all premium grills.
2–7 Days
Average regional transit timeline with automated dispatch within 24 business hours.
100% Insured
All grill freight shipments include complete crate protection and damage coverage.
White Glove
Backyard placement, uncrating, and packaging removal options available at checkout.
Shipping Rate & Transit Calculator
Calculate estimated delivery times and baseline shipping charges based on your destination province and shipment category.
Order Tracking Lookup
Check carrier dispatch progress and live shipment status using your 8-digit order number.
Out for Regional Linehaul
Freight carrier: Day & Ross LTL Logistics. Appointment booking window opens 24h prior to local delivery.
Delivery Methods & Handover Protocols
We partner with specialized logistics carriers to guarantee your outdoor cooking gear arrives securely.
Standard Parcel
Designed for grill accessories, cast iron cookware, thermometer probes, covers, and dry seasonings.
- Delivered via Canada Post or UPS
- No signature required on standard drops
- Real-time step-by-step pin tracking
- Free on orders over C$99
Curbside Freight (LTL)
Standard delivery for large gas grills, pellet smokers, built-in heads, and ceramic kamados.
- Hydraulic liftgate truck dispatch
- Scheduled 4-hour delivery appointment
- Placed on driveway or paved curb
- Free on grill orders over C$999
White Glove Placement
Full-service uncrating, rear patio placement, optional assembly, and packaging recycling.
- Two-person trained technician crew
- Placement directly into cooking zone
- Debris and wooden pallet removal
- Fixed add-on flat fee at checkout
Freight Delivery Checklist
Heavy grills arrive strapped to wooden pallets inside reinforced cartons. Follow this quick checklist to ensure a seamless drop-off.
Ensure Clear Driveway Access
Freight trucks require at least 12 feet of overhead clearance and a hard, paved level surface for the pallet jack.
Answer Carrier Appointment Call
Carriers call 24–48 hours prior to arrange a delivery window. Deliveries will not proceed without confirmed booking.
Inspect Packaging Before Signing
Review external strapping and carton integrity. Note any noticeable impact puncture on the driver's Bill of Lading (BOL).
Frequently Asked Questions
Yes! We ship to all 10 provinces and 3 territories. Standard shipping timelines apply to metro corridors, with remote or ferry-access routes taking an additional 3 to 5 business days.
Do not worry. Simply write "Box Damaged" clearly on the delivery receipt before signing and take photos. Our warranty team will expedite replacement panels or units immediately at zero cost.
Address modifications are accepted free of charge as long as the crate has not left our distribution warehouse. Contact customer support with your order number as soon as possible.
Standard curbside freight covers placement on your driveway or front garage apron. For backyard transport, steps, and patio placement, please select our White Glove option during checkout.
Have Special Delivery Requirements?
Need island barge shipping, scheduled hold dates, or commercial jobsite delivery? Our logistics specialists are ready to coordinate tailored delivery solutions.