Selects Grills Return & Refund Policy

1. Return Eligibility Criteria

At Selects Grills, we strive to provide barbecue enthusiasts and outdoor chefs with premium cooking hardware. If you need to return an item, the following requirements must be satisfied:

• Merchandise must be requested for return within 30 calendar days of confirmed courier delivery.
• Grills, fireboxes, smokers, and pizza ovens must be unfired, unseasoned, and free of cooking residue or charcoal ash.
• All original parts, internal grates, grease trays, side shelves, manuals, and protective foam packaging must be present and undamaged.
• Custom-built outdoor kitchen islands, specialized cut-to-size gas lines, and perishable items (such as wood smoking pellets, rubs, and sauces) are final sale once opened.

2. Step-by-Step Return Process

3. Freight Handling & Restocking Terms

For standard buyer-remorse returns (e.g., ordering the incorrect gas type or size preference), the buyer is responsible for return freight logistics. Large freestanding and built-in units are subject to a flat 10% inspection and repackaging fee if the original factory strapping has been dismantled. For verified manufacturer defects or incorrect fulfillment, Selects Grills covers 100% of return freight costs.

4. Damaged or Defective Items upon Delivery

Prior to signing the freight bill of lading (BOL), please inspect the shipping crate for any exterior punctures or forklift damage. If damage is detected:

• Note all exterior damage clearly on the driver's delivery manifest before signing.
• Take immediate digital photographs of the pallet, carton, and internal parts.
• Notify our dispatch team within 48 hours for immediate component replacement or whole-unit swap.